DoorDash to pay $18 million to settle City Hall lawsuit

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Chicago Reaches $18 Million Deal with DoorDash Over Deceptive Practices

The city of Chicago has agreed to a $18 million settlement with food delivery giant DoorDash over allegations that the company engaged in deceptive practices with restaurants, customers, and delivery drivers during the COVID-19 pandemic.

According to the agreement, DoorDash will provide $4 million in credits to eligible users on its platform, $3.25 million to restaurants listed without consent, $5.8 million in delivery commission and marketing credits to participating restaurants, and $500,000 to drivers who were delivering orders as of September 2019.

The city's complaint alleged that DoorDash used "deceptive" practices, including not disclosing the full cost of its service to customers, imposing a "Chicago Fee," and failing to disclose menu prices on the app. The company was also accused of misleading consumers into believing they were tipping drivers directly when in fact it was using tips to subsidize driver pay.

A DoorDash spokesperson maintained that the allegations have been resolved for over six years, and the current settlement does not constitute an admission of wrongdoing. However, the terms of the agreement suggest that the company has acknowledged some level of wrongdoing and is willing to make amends.

The settlement comes as part of a broader effort by Illinois Attorney General Kwame Raoul's office to hold companies accountable for their treatment of workers and small businesses. In November, DoorDash agreed to an $11.25 million settlement with Raoul's office over similar complaints about delivery drivers' tips.

Mayor Brandon Johnson welcomed the settlement, saying it demonstrates the city's commitment to standing up for workers and small businesses while maintaining a fair and honest marketplace.
 
I'm still not buying it, you know? 🤔 Like, $18 million is a drop in the bucket compared to what DoorDash makes in a day, right? And now they're just paying off their mistakes like it's no big deal? I think this settlement is more about optics than actual change. And let's be real, who's really looking out for the workers here? 🤑 It's all about the bottom line for corporate America.

And what about those restaurants that got $3.25 million without consent? That's just a slap in the face if you ask me. Shouldn't they have had more control over their own businesses? I mean, I know some of them might be guilty of shady practices too, but come on, let's not throw the baby out with the bathwater here.

And don't even get me started on the drivers. $500,000 is a nice chunk of change, but it's peanuts compared to what they should be making. 🤑 I mean, we're talking about people who are just trying to make ends meet while working their tails off for DoorDash. It's time for some real systemic change here.

I think Mayor Johnson's statement sounds like just whatcorporate is paying him to say... but you never know 😏.
 
im think its crazy how they got away with all that stuff back in 2020 🤯 i mean door dash was making bank off those restaurants but at least now chicago is takin care of the workers & small biz thats what it's all about 💸 mayor johnson seems like a cool dude too, glad he's lookin out for his city 👍
 
OMG, I'm low-key relieved that DoorDash is finally settling this deal 🤗! $18 million is a huge sum, and I'm glad the city of Chicago is getting some major restitution 💸. The allegations about deceptive practices were super suspect, so it's awesome that DoorDash is owning up to some of their mistakes 🙏. Those $4 million credits for users? Genius move 😎! And restaurants getting $5.8 million in delivery commission and marketing credits? Yaaas, let the small businesses thrive 💸💪
 
The whole thing just seems kinda fishy 🐟‍♂️ you got this big company like DoorDash getting away with some shady stuff during the pandemic, but then they swoop in and settle for $18 million like it's no big deal? And what's up with all these credits and refunds? Sounds like a major PR stunt to me 🤔 i mean, I get that they're trying to make amends, but shouldn't there be some actual accountability here? Like, how many people were actually affected by their deceptive practices? The city's just waving this through without even acknowledging the full extent of what DoorDash did... seems kinda convenient for everyone involved 🤷‍♀️
 
omg what's up with DoorDash tho? i mean they're literally taking millions from customers and restaurants like its no big deal 🤑. but honestly i'm kinda glad the city stepped in and held them accountable. $18 million is a pretty big hit to their bottom line 🤯. it's not just about the money tho, it's about setting a precedent for other companies to follow. we need more of these kinds of settlements so that workers and small businesses can feel safe and supported 💪.
 
🤔 So like I was reading this news and DoorDash is getting hit with a huge fine... $18 million... because they were being super sneaky with their fees and tipping practices during the pandemic. Like, how can a company just ignore what's good for its customers and workers? 🚫 They're basically saying that customers don't have to pay all these extra fees upfront and that tips are actually going to the drivers, but really they're just helping out DoorDash's bottom line. And to make matters worse, they were also making money off restaurants by charging them a "Chicago Fee" without their consent! 🤑 It's crazy how companies can get away with this stuff for so long. I guess it's good that Chicago is finally stepping in and holding them accountable... but still, $18 million is a pretty hefty fine 💸.
 
OMG, like I'm so glad Chicago got some sort of deal with DoorDash! 🤩 I was totally following this story in school during lunch yesterday 🍔👀 I mean, $18 million is like, a LOT of money 💸 And it's about time they made DoorDash pay for all the shady stuff they did to restaurants and drivers 🚫💪 I know some of my friends' families own small businesses and they're always complaining about how hard it is to compete with big companies like DoorDash 🤕 So this settlement is like, a win for everyone 👏
 
🤑 I mean, can you believe DoorDash was charging restaurants like Chicago an extra fee just to use their platform?! That's just outrageous, right? 💸 Like, what's next? They're gonna start charging customers extra for breathing in that delicious food aroma? 😂 And the way they were treating delivery drivers? Not tipping them directly but using tips to subsidize pay? 🤔 That's some shady stuff right there. But I guess $18 million is a lot of cash, so I'm not gonna complain too much about it... or am I just happy that some justice was served? 🤑
 
omg u wont believe wat just happened in chicago!!! 🤯 so they got door dash 2 pay $18 million cuz dey did some shady stuff during covid 🙈 like didnt disclose full cost of delivery, imposed extra fees and didnt tell customers the price of menu items on app... and also made drivers think they was tipping drivers when really it was just for driver pay lol what a wild ride 😂 but good 4 chicago cuz dey standin up 4 workers & small biz 💪 btw i'm thinkin maybe its time 4 me 2 start lookin 4 new job cuz delivery driver 🚴‍♀️
 
I'm really glad Chicago got this deal done! $18 mil is a huge amount of money that DoorDash is shelling out to make things right with restaurants, customers, and drivers 🙌. I think it's awesome that Mayor Johnson is speaking up for workers and small businesses - we need more leaders like him who are looking out for the little guy 👍. It's also interesting to see how this settlement comes as part of a broader effort to hold companies accountable for their actions 💼. And honestly, I'm just glad that DoorDash is finally owning up to some of the shady stuff they were doing during the pandemic 🙏. Let's hope this sets a precedent for other companies to do the same! 👏
 
yeh gotta wonder how much DoorDash raking in that dough 🤑 from all the "deceptive" practices they got away with for so long. $18 million settlement is basically a drop in the bucket 4 them, but hey at least they're making amends now 😊. it's just funny cuz they got roasted by Chicago and Illinois AG office, and now they gotta cough up all that cash 🤑👀
 
$18m is a pretty big chunk of change 🤑 for DoorDash. Guess they figured it was better to pay off Chicago than take on a bigger court fight 😅. Still, hope more companies are held accountable for their business practices 💸. Shouldn't transparency be the norm, especially when it comes to something as straightforward as delivery fees? 🤔
 
omg did u no about this? chicago just reached a $18m deal with dash 🚀 over deceptive practices 😱 like, they were charging restaurants extra fees without their consent and not disclosing full costs to customers 🤯 it's pretty shady, but glad the city is stepping in 👮‍♂️ mayor johnson said it's all about standing up for workers & small biz, which i 100% agree with 💯 so, fingers crossed that dash will start being more transparent & fair with their practices 👀
 
omg u wont believe what just happened in chicago 🤯 they settled with doordash for 18 mil over some shady practices like not tellin customers the full cost of the food or hidin the "chicago fee" 😳 sounds crazy but at least its resolved now 🙏 also i heard doordash is payin out 5.8 mil to restaurants who were listed without consent thats a lot of $$$ 💸 hope this helps bring some transparency to the whole food delivery scene 🤔
 
I'm not sure what's going on here... $18 million sounds like a lot of money 🤑 but is this really about DoorDash being "deceptive"? I mean, isn't that just the way the food delivery game works? The company takes a cut, you pay more than you think, and they make bank 💸. And now they're giving back? It's all good vibes, right? 🤗 But what about the drivers who were getting paid less because of "tips"? That doesn't seem very fair 🤑. Maybe this settlement is just about DoorDash wanting to play nice and avoid more trouble 😊. Either way, I'm not convinced it's about being "deceptive"...
 
🤯 honestly think door dash gotta pay more than $18 mil they got rich off ppl's food orders during covid 🤑 but meanwhile, drivers were struggling & restaurants were getting screwed by those chicago fees 💸 what about the drivers who delivered after sept 2019 tho? feels like that $500k is a pretty low ball offer 🤷‍♂️
 
Ugh I'm so done with food delivery companies like DoorDash 🤯 they just keep getting away with stuff and now we're finding out that they've been ripping off restaurants and drivers left and right! $18 million is a small price to pay considering all the people they've taken advantage of, in my opinion. And can you believe they had to settle for this amount after being accused of deceptive practices?! It's like they thought they could just sweep everything under the rug and get away with it. But kudos to Mayor Johnson for standing up for workers and small businesses, that's what we need more of! 🙌
 
🙄 I mean, $18 million is a pretty penny for DoorDash to swallow, don't you think? 🤑 I'm not buying that the company hasn't admitted to anything – those terms of the agreement seem way too generous if they're not at fault. And what's up with the city just rolling over and accepting this deal without even making them pay more? 🤔 It seems like a lot of money was lost on this one, especially since we already had an $11.25 million settlement last November... still waiting to see how that played out. 🤷‍♂️
 
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