Eurostar Fails to Refund Stranded Passengers Fairly
A recent power failure in the Eurostar tunnel stranded thousands of passengers, including one party of four who were left at Brussels station for 24 hours with no trains running. The company initially told them that accommodation, food, and transport costs would be refunded, but after submitting an expenses claim, they received a paltry £120 voucher as compensation.
This offer seemed inadequate to the group, particularly given that they had been forced to purchase new tickets at an additional cost of €1,230 (£1,072) due to Eurostar's lack of availability for rebooking. It appears that the company prioritized new passengers over those who were stranded, highlighting a concerning attitude towards customer service.
Eurostar claims that the £120 voucher was intended as an apology for their delayed response to claims and not as a full settlement. However, this excuse rings hollow given that the email accompanying the voucher stated that the case had been closed, leaving little room for further action.
It has now been confirmed that the group is owed just over €2,000 (£1,744) in total expenses for their ordeal, which includes food, board, transport, and compensation. Eurostar assures that reasonable expenses will be reimbursed in line with their policy and EU regulations. However, this decision comes too late, and it remains to be seen whether the company will honor its commitments.
This incident raises concerns about Eurostar's handling of customer complaints, particularly in situations where passengers are left stranded due to unforeseen circumstances. With thousands of people affected by the power outage, the company must do more to ensure that those who were inconvenienced receive fair compensation and adequate support.
A recent power failure in the Eurostar tunnel stranded thousands of passengers, including one party of four who were left at Brussels station for 24 hours with no trains running. The company initially told them that accommodation, food, and transport costs would be refunded, but after submitting an expenses claim, they received a paltry £120 voucher as compensation.
This offer seemed inadequate to the group, particularly given that they had been forced to purchase new tickets at an additional cost of €1,230 (£1,072) due to Eurostar's lack of availability for rebooking. It appears that the company prioritized new passengers over those who were stranded, highlighting a concerning attitude towards customer service.
Eurostar claims that the £120 voucher was intended as an apology for their delayed response to claims and not as a full settlement. However, this excuse rings hollow given that the email accompanying the voucher stated that the case had been closed, leaving little room for further action.
It has now been confirmed that the group is owed just over €2,000 (£1,744) in total expenses for their ordeal, which includes food, board, transport, and compensation. Eurostar assures that reasonable expenses will be reimbursed in line with their policy and EU regulations. However, this decision comes too late, and it remains to be seen whether the company will honor its commitments.
This incident raises concerns about Eurostar's handling of customer complaints, particularly in situations where passengers are left stranded due to unforeseen circumstances. With thousands of people affected by the power outage, the company must do more to ensure that those who were inconvenienced receive fair compensation and adequate support.
I'm so fed up with Eurostar's handling of this situation! Like, £120 as a "thank you" for being stuck in Brussels for 24 hours? That's just not right. And the fact that they made them buy new tickets on top of everything else is just ridiculous. 
It's like they're more worried about bringing in new customers than taking care of their existing ones.
But it's not nice, it's insulting.
We'll have to wait and see... 
Eurostar gotta step up their game, fam! I mean, I know they're a high-speed train service and all, but stranded passengers for 24 hours? That's just not right 
. And £120 voucher? Like, what even is that?! 
and now the group's owed like €2k in total expenses 
! I mean, £120 voucher as "apology"? Give me a break 
! They're basically saying sorry, but not really. And it's even worse that they didn't honor their own policy or EU regulations, which is like, super basic customer service 101 
.
The whole thing about Eurostar not refunding their stranded passengers fairly is a major bummer 
. And now the group is still waiting for over €2k in total expenses... that's just not cool 
. Not good at all 
... anyway, Eurostar is kinda being super sketchy with these refunds, right? I mean £120 voucher after 24 hours stuck at a station? That's not really an apology. My neighbor just told me that his old car still runs, but he had to pay like 500 bucks for a new battery 
they got stuck for like 24 hours with no trains running and now its only £120 as a 'compensation' voucher... that's literally nothing considering all the extra costs they had to pay for new tickets 
. Stranding people for 24 hours without any updates or care is unacceptable 
it's like they just got abandoned in brussels, no trains running for 24 hours? 
