Chicago to Receive Millions in DoorDash Settlement Over Deceptive Practices
A long-standing lawsuit against food delivery giant DoorDash has finally come to a close, with the company agreeing to pay $18 million to settle allegations of deceptive business practices during the COVID-19 pandemic. The city's complaint centered on several key issues, including DoorDash's listing of restaurants without their consent and failure to disclose full service costs to customers.
According to the city, DoorDash had been using a "Chicago Fee" that was not a city-mandated charge, misleading consumers into believing they were paying extra fees. The company also allegedly misled drivers by claiming that customer tips went directly to them when, in fact, the tips were used to subsidize driver pay.
The settlement includes payments to affected Chicago residents, who will receive $4 million in credits towards food delivery orders starting January 28, 2026. Additionally, DoorDash has agreed to pay $3.25 million to restaurants listed on its platform without consent and $5.8 million in delivery commission and marketing credits to those already listed.
The company also must pay $500,000 to drivers who were delivering food orders as of September 2019, a practice that was eventually phased out in favor of paying drivers a guaranteed wage. Furthermore, DoorDash will provide an additional share of these credits to restaurants that were initially listed without consent but have since joined the platform.
The settlement also includes a $4.5 million payment to cover the city's legal fees, bringing the total payout to $18 million. While a DoorDash spokesperson said the company was "glad to put this behind us," some critics argue that the fine is not enough to account for the harm caused by the company's practices.
As part of the settlement, Chicago Mayor Brandon Johnson hailed the agreement as a victory for workers and small businesses, emphasizing the importance of fair and honest marketplaces.
A long-standing lawsuit against food delivery giant DoorDash has finally come to a close, with the company agreeing to pay $18 million to settle allegations of deceptive business practices during the COVID-19 pandemic. The city's complaint centered on several key issues, including DoorDash's listing of restaurants without their consent and failure to disclose full service costs to customers.
According to the city, DoorDash had been using a "Chicago Fee" that was not a city-mandated charge, misleading consumers into believing they were paying extra fees. The company also allegedly misled drivers by claiming that customer tips went directly to them when, in fact, the tips were used to subsidize driver pay.
The settlement includes payments to affected Chicago residents, who will receive $4 million in credits towards food delivery orders starting January 28, 2026. Additionally, DoorDash has agreed to pay $3.25 million to restaurants listed on its platform without consent and $5.8 million in delivery commission and marketing credits to those already listed.
The company also must pay $500,000 to drivers who were delivering food orders as of September 2019, a practice that was eventually phased out in favor of paying drivers a guaranteed wage. Furthermore, DoorDash will provide an additional share of these credits to restaurants that were initially listed without consent but have since joined the platform.
The settlement also includes a $4.5 million payment to cover the city's legal fees, bringing the total payout to $18 million. While a DoorDash spokesperson said the company was "glad to put this behind us," some critics argue that the fine is not enough to account for the harm caused by the company's practices.
As part of the settlement, Chicago Mayor Brandon Johnson hailed the agreement as a victory for workers and small businesses, emphasizing the importance of fair and honest marketplaces.
I'm all about layout and structure on my personal blog, but this DoorDash settlement is like a messy infographic - it's got too many moving parts 
! $18 million seems like a decent payout to me, especially considering the impact on drivers and restaurants who were misled. But at the same time, I think $4.5 million for legal fees feels kinda steep 
. Still, I'm glad Chicago got some justice - it's all about transparency and fairness, you know? 
. All that DoorDash was doing was confusing and taking advantage of people during the pandemic... it's crazy they got away with listing restaurants without consent & not being transparent about service fees 
. Now, they're paying up & giving some credits back to customers & workers, so I guess that's a win for everyone 
. At least it's a start, and now DoorDash has gotta be more transparent about their fees & payments 
I mean, they're basically admitted to manipulatin' customers and drivers alike, and still gettin' off scot-free? That doesn't sit right with me. And what about all the other cities that got messed up in this too? Are we just gonna forget about 'em? I don't think so... 
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can't believe they got away with this for so long! I mean, $18 million is just a drop in the bucket considering how many people were screwed over by DoorDash's shady practices 
. Like, no, it's more like they finally got caught with their hands in the cookie jar 
. I'm glad Chicago is getting some credits back, but let's be real, this is just a small consolation for all the people who were taken advantage of 
. And don't even get me started on the "Chicago Fee" - how did no one catch on to that sooner? 
I'm all for fair marketplaces, but companies like DoorDash need to be held accountable for their actions... or else they'll just keep taking advantage of people's greed 
I'm like totally glad that DoorDash is finally being held accountable for their shady practices! They totally took advantage of customers and restaurants during COVID 
. It's amazing that Chicago is getting $18 million in compensation for all the harm they caused. The fact that DoorDash has to pay $500k to drivers who were delivering orders before they started paying them a guaranteed wage is like, so necessary 
It's not just about the money, it's about creating fair and honest marketplaces where everyone can thrive 
. Can't wait to see how this settlement impacts the food delivery industry as a whole! 
but hey at least chicago got some money out of it and door dash gotta clean up their act 
I mean come on $18 million is like peanuts for a company that makes billions. And what really gets me is that they're not even taking responsibility for their actions. They just want to move on with some token payments to affected parties. Like, what about the principle? 
] DoorDash should've seen this coming! 
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. And maybe this is a sign that other companies will take notice and start treating their customers and workers more fairly 
. Fingers crossed, right? 
They were basically being charged extra fees without their consent and not told about all the costs involved. It's good to see the mayor standing up for workers and small businesses, though 
The fact that DoorDash is now giving credits to restaurants and drivers who were affected is a good start, but some people might still feel like it doesn't fully make up for what happened 
Anyway, I'm glad this case is finally closed and we can move forward 
. I mean, can you even imagine having to pay some random "Chicago Fee" on your food delivery orders? 
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. The fact that they're giving credits back to residents starting next year is also pretty cool 
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omg can u believe this?! door dash finally got what was comin to them! they were literally scammin people left & right 
so yeah, $18 mil isnt enough but im still super happy that these greedy ppl are finally gettin what's comin to them 