"Banking Woes Made All the More Painful by Late Payments Marked on Son's Credit File"
A family who lost their 19-year-old son in July due to a long illness says that Metro Bank's refusal to remove late payment markers from his credit file is causing them immense stress. The family had been struggling to cope with the young man's illness, which included repeated hospitalizations and sectioning, as well as managing his care at home.
When the final year of his life was particularly difficult, the family fell behind on two mortgage repayments in February and March. However, since April they have made all their payments on time. Despite this, Metro Bank refused to remove the late payment markers from their credit file, citing that it would be an "exceptional" circumstance.
The family had submitted a goodwill gesture asking Metro Bank to remove the markers after explaining their difficult situation in August. However, the bank refused, citing that they would have made allowances if they were aware of their ordeal at the time the payments were missed.
This decision has made it extremely challenging for the family to remortgage their house with Nationwide, as the lender was also unaware of their circumstances and subsequently refused the application.
The Guardian advised waiting until their finances recover before making a new mortgage application, citing that multiple applications in a short space of time can damage credit scores. The family is now navigating a future without their son, and their financial struggles are only adding to the pain they're already feeling.
A family who lost their 19-year-old son in July due to a long illness says that Metro Bank's refusal to remove late payment markers from his credit file is causing them immense stress. The family had been struggling to cope with the young man's illness, which included repeated hospitalizations and sectioning, as well as managing his care at home.
When the final year of his life was particularly difficult, the family fell behind on two mortgage repayments in February and March. However, since April they have made all their payments on time. Despite this, Metro Bank refused to remove the late payment markers from their credit file, citing that it would be an "exceptional" circumstance.
The family had submitted a goodwill gesture asking Metro Bank to remove the markers after explaining their difficult situation in August. However, the bank refused, citing that they would have made allowances if they were aware of their ordeal at the time the payments were missed.
This decision has made it extremely challenging for the family to remortgage their house with Nationwide, as the lender was also unaware of their circumstances and subsequently refused the application.
The Guardian advised waiting until their finances recover before making a new mortgage application, citing that multiple applications in a short space of time can damage credit scores. The family is now navigating a future without their son, and their financial struggles are only adding to the pain they're already feeling.
! I mean, I get it, no one likes taking out loans or dealing with credit issues, but come on Metro Bank, can't you just show some compassion? The family is going through hell and back losing their kid, and you're still holding them to those late payments like they're the ones who missed them in the first place 
. It's not like they had control over that or anything.
. I mean, the family has been paying on time for months now, but no one seems to care about that part. They're still getting judged and penalized for something that was completely out of their hands. It's like they're being punished for not having superhuman strength to deal with a life-altering illness 
.
. You'd think it'd be easier for them to understand that sometimes, people are just struggling and need a little help. But nope, they're stuck in this never-ending cycle of debt and stress, all thanks to some outdated credit scoring system 
. It's so frustrating! 
... A family going through so much grief losing their young son, and then being hit with this banking nightmare. I mean, can't Metro Bank just be understanding? They've been making all payments on time since April, but those late payment markers are still causing them stress 
. What's the point of having a goodwill gesture if they're not going to take into account the circumstances? 
i mean, come on, a guy's dying from an illness and his family is struggling to cope... do they really expect them to get their act together and make all payments on time just so metro bank can remove some stupid late payment markers? 
it's like the bank is more concerned with their own bookkeeping than with helping people in need. 
They should at least try to work with the family, you know? Offer some flexibility or something. This is just so unfair 
.
& all... but at da same time, can u blame dem 4 wanting to keep an eye on who's makin' payments on time? 
hope dey can get thru dis tough time 
they didn't just fall behind on payments, they were struggling to care for their son during his final year of life 
metro bank should really understand what's going on here 
. The family is going through a nightmare with the loss of their son, and you're treating them like they owe you money? Unbelievable! And Nationwide not even considering their application because of this? That's just great 
It's not like they're trying to be dishonest or anything, they were genuinely struggling with his illness and had a bad patch where they fell behind on payments 
But for Metro Bank to refuse to remove the late payment markers is just rubbing salt in their wounds 