Microsoft scrambles to resolve nationwide outage affecting Outlook, Teams and other services. A major disruption in its Microsoft 365 services left tens of thousands of users without access to email, files or online meetings. According to user reports and the company itself, issues began early Thursday afternoon.
The problems with multiple Microsoft 365 services, including Outlook, Microsoft Defender and Microsoft Purview are being looked into by the company, according to a statement on their status account posted just after 2:30 p.m. ET. Microsoft said it has "restored the affected infrastructure to a healthy state" at 4:14 p.m.
A widespread outage was affecting Microsoft's cloud-based platforms for businesses that rely on them for operations, collaboration and communication. Users reported various issues including problems accessing Outlook emails or files stored in Microsoft 365 and failures when attempting to join or host Teams meetings.
Microsoft engineers identified a portion of its service infrastructure not processing traffic as expected, leading to thousands of customers being affected. Outage tracking site DownDetector logged tens of thousands of reports across North America.
The company has been rebalancing traffic across all affected infrastructure to ensure it enters into a balanced state and is proceeding quickly to recover the affected services. However, Microsoft has not provided a specific timeline for full service restoration but said teams are actively working on remediation efforts.
Microsoft advises customers to monitor their official Microsoft 365 Service Health and Cloud Status pages for updates as engineers continue with recovery efforts.
The problems with multiple Microsoft 365 services, including Outlook, Microsoft Defender and Microsoft Purview are being looked into by the company, according to a statement on their status account posted just after 2:30 p.m. ET. Microsoft said it has "restored the affected infrastructure to a healthy state" at 4:14 p.m.
A widespread outage was affecting Microsoft's cloud-based platforms for businesses that rely on them for operations, collaboration and communication. Users reported various issues including problems accessing Outlook emails or files stored in Microsoft 365 and failures when attempting to join or host Teams meetings.
Microsoft engineers identified a portion of its service infrastructure not processing traffic as expected, leading to thousands of customers being affected. Outage tracking site DownDetector logged tens of thousands of reports across North America.
The company has been rebalancing traffic across all affected infrastructure to ensure it enters into a balanced state and is proceeding quickly to recover the affected services. However, Microsoft has not provided a specific timeline for full service restoration but said teams are actively working on remediation efforts.
Microsoft advises customers to monitor their official Microsoft 365 Service Health and Cloud Status pages for updates as engineers continue with recovery efforts.
like what am i supposed to do now?!? and I have a big group project due tomorrow so I'm already super stressed out 
can u believe this is happening on the first day of term?!? at least Microsoft has their social media accounts up and running, right? it's kinda reassuring that they're working hard to fix everything 
fingers crossed we get our email back ASAP so I can focus on my studies again 
This is just great. I'm sure most of us were having a pretty good day, going about our work or whatever, when BAM! Microsoft decides to take down its entire online presence 
. Can't say I blame the engineers for trying to figure out what went wrong, but seriously, tens of thousands of people affected? That's just crazy. I mean, it's not like they're doing something new here, it's just your typical IT mishap 
. It's a good reminder that even with all the advancements in tech, there are still going to be hiccups 
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. And don't even get me started on Teams - I had a meeting scheduled with 10 people and it totally tanked because of this outage 
... can you believe that kind of unreliability? The worst part is, Microsoft says they've 'restored the affected infrastructure' but when exactly does THAT mean? Are we supposed to just wait around for them to tell us we're good to go again? 
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. I'm surprised they were able to identify the issue with their service infrastructure not processing traffic as expected, but now it's a matter of getting those services back up and running ASAP 
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. The team is working on remediation efforts, which is good, but no timeline for full service restoration? That's just frustrating 
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. Is it too much to ask for a stable tech service?!
thousands of people are affected and stuff 
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. I mean, can you imagine trying to host an important meeting and everyone just can't join or can't access their files? It'd be a total disaster 
. Hope they get it sorted out ASAP, gotta get back to my online meetings 
. Fingers crossed! 
i was tryna schedule a meeting in Teams all afternoon but it kept crashin 
i hope they get it sorted out ASAP