Rackspace customers are facing a "devastating" price hike for its email hosting services, with some reseller partners seeing increases of up to 706 percent. The company's new pricing plan is set to come into effect on March 2026.
According to Laughing Squid, a web hosting service provider and Rackspace reseller, the company has announced it will charge $10 per mailbox per month for its standard email hosting plan, an increase of $7 from the current price. The company's Email Plus add-on will also be increased by $2 per mailbox, while the Archiving add-on will see a jump of $6 per mailbox.
Laughing Squid founder Scott Beale described the news as "devastating" and stated that the company received the notice just 30 days before the new pricing plan takes effect. This lack of notice is particularly concerning for reseller partners, who rely on Rackspace for their email hosting needs and will have limited time to find alternative providers.
Rackspace's new pricing plan has already been criticized by some reseller partners, with reports emerging of quotes ranging from 110 percent to nearly 500 percent increases. The company has attributed the price hike to a need to maintain "support levels our customers expect."
However, some experts see the move as an attempt by Rackspace to shift its focus away from email hosting and towards more lucrative services. With the rise of AI-driven RAM shortages affecting computing components, including storage, Rackspace may be looking to minimize its expenses.
As a result, reseller partners like Laughing Squid are re-evaluating their relationships with Rackspace and exploring alternative providers that offer lower prices. The company's decision to increase pricing without adequate notice is likely to have significant implications for the email hosting market, particularly among small businesses and resellers who rely on Rackspace for their email needs.
According to Laughing Squid, a web hosting service provider and Rackspace reseller, the company has announced it will charge $10 per mailbox per month for its standard email hosting plan, an increase of $7 from the current price. The company's Email Plus add-on will also be increased by $2 per mailbox, while the Archiving add-on will see a jump of $6 per mailbox.
Laughing Squid founder Scott Beale described the news as "devastating" and stated that the company received the notice just 30 days before the new pricing plan takes effect. This lack of notice is particularly concerning for reseller partners, who rely on Rackspace for their email hosting needs and will have limited time to find alternative providers.
Rackspace's new pricing plan has already been criticized by some reseller partners, with reports emerging of quotes ranging from 110 percent to nearly 500 percent increases. The company has attributed the price hike to a need to maintain "support levels our customers expect."
However, some experts see the move as an attempt by Rackspace to shift its focus away from email hosting and towards more lucrative services. With the rise of AI-driven RAM shortages affecting computing components, including storage, Rackspace may be looking to minimize its expenses.
As a result, reseller partners like Laughing Squid are re-evaluating their relationships with Rackspace and exploring alternative providers that offer lower prices. The company's decision to increase pricing without adequate notice is likely to have significant implications for the email hosting market, particularly among small businesses and resellers who rely on Rackspace for their email needs.