ScottishPower Takes Top Spot as Worst Energy Supplier for Customer Service
A recent survey from the consumer champion organisation, Which?, has revealed that ScottishPower is the UK's worst energy supplier in terms of customer service, with British Gas and EDF Energy not far behind. The results show a dismal performance from some of the biggest players in the industry, leaving many customers feeling let down.
The findings are based on a satisfaction survey of almost 12,000 energy customers alongside a group assessment of each supplier's customer service. ScottishPower secured the bottom spot, with only EDF Energy managing to tie it for the second-lowest score overall. Notably, So Energy came in fourth from the bottom, while Ovo Energy and E.ON Next were also among those that ranked poorly.
Despite the poor performance, some of the suppliers are pushing back against the findings, citing different methodologies used by Which? compared to other sources such as Citizens Advice and the industry regulator. However, a spokesperson for ScottishPower maintains that their customer service delivery has been high-quality, using "robust and transparent methodology".
Other suppliers fared no better. British Gas stated that Ofgem's latest customer satisfaction data showed its score had improved significantly in recent years, with complaints falling by over 20% each year. However, the spokesperson acknowledged there was always room for improvement.
It seems clear that some energy suppliers are not prioritising their customers' needs. Which? has recognised four suppliers as "recommended providers", including Octopus Energy, which has consistently ranked high on customer satisfaction surveys. Despite its rapid growth, Octopus remains committed to delivering value and service to its customers.
The UK's energy market is in desperate need of a shake-up. It appears that some suppliers are more focused on profits than providing the quality service their customers deserve. With so many options available, it's time for consumers to take control and demand better from their energy providers.
A recent survey from the consumer champion organisation, Which?, has revealed that ScottishPower is the UK's worst energy supplier in terms of customer service, with British Gas and EDF Energy not far behind. The results show a dismal performance from some of the biggest players in the industry, leaving many customers feeling let down.
The findings are based on a satisfaction survey of almost 12,000 energy customers alongside a group assessment of each supplier's customer service. ScottishPower secured the bottom spot, with only EDF Energy managing to tie it for the second-lowest score overall. Notably, So Energy came in fourth from the bottom, while Ovo Energy and E.ON Next were also among those that ranked poorly.
Despite the poor performance, some of the suppliers are pushing back against the findings, citing different methodologies used by Which? compared to other sources such as Citizens Advice and the industry regulator. However, a spokesperson for ScottishPower maintains that their customer service delivery has been high-quality, using "robust and transparent methodology".
Other suppliers fared no better. British Gas stated that Ofgem's latest customer satisfaction data showed its score had improved significantly in recent years, with complaints falling by over 20% each year. However, the spokesperson acknowledged there was always room for improvement.
It seems clear that some energy suppliers are not prioritising their customers' needs. Which? has recognised four suppliers as "recommended providers", including Octopus Energy, which has consistently ranked high on customer satisfaction surveys. Despite its rapid growth, Octopus remains committed to delivering value and service to its customers.
The UK's energy market is in desperate need of a shake-up. It appears that some suppliers are more focused on profits than providing the quality service their customers deserve. With so many options available, it's time for consumers to take control and demand better from their energy providers.
I've had issues with them before and it sounds like they really dropped the ball on customer service. Like seriously what's going on with So Energy and Ovo too? 
I mean i know we need cheaper energy but can't they prioritize that over being super friendly and helpful? 
Octopus is my go-to tho, they're always on point with their customer service. 
Need to see more of these "recommended providers" rise to the top and kick some suppliers out who just don't care 
they're just looking out for themselves. ScottishPower getting the worst rating? Not surprising, all that money from their Scottish connections must be clouding some judgement. I mean who needs customer service when you've got a fat profit margin 
. The fact is, if you're not meeting consumer expectations, it's time to step up your game.
those guys know what they're doing. It's like the old adage says - when you look out for your customers, good things happen 
. We need more suppliers like that in this market, not ones that just want to make a quick buck 
. It's all about choosing the right provider and doing your research, right? Can't just stick with whoever's cheapest or whatever... gotta make sure you're getting service that's actually worth paying for 
at least octopus energy is doing it right 
we need better options and more choice for consumers 
. And poor So Energy and Ovo Energy are getting roasted alongside them too... 
Can't say I blame the other suppliers for pushing back on Which?'s methodology tho, that thing is a total mess 
. Anyway, time to pick up those customer service skills or ship out, suppliers 
!
. We've been talking about this in forums before, how everyone wants to be served with a smile when they're dealing with a crisis or just need some help. ScottishPower seems to be missing the mark big time. It's like they're so focused on their profits that they forgot what's most important - their customers! 
The lesson here is that prioritizing profits over people can have serious consequences, not just for customers but also for the company itself in the long run.
They're just a bunch of " Energized" 
ScottishPower's got the worst customer service, but at least they're not as "Electrifyingly" bad as some other ones... like E.ON Next, who's literally shocking customers with their awful service 
. I mean, what's the point of having a bunch of satisfied customers if you're not going to keep them happy in the long run? It's like they think we'll just switch to another provider because it's convenient for them. Newsflash: it's not. We want reliable service and decent prices, not some half-baked solution that's going to leave us hanging. I've been with my current energy supplier for years and never had any issues... but I did recently try switching to a cheaper option just in case, and what do you know? They messed up the payment, and I ended up paying more than I should have! 
.
. like seriously though, the energy market in the UK is so broken right now. we need some serious reform ASAP 
. anyone else with me on this?