Verizon-owned Visible Wireless is giving customers a $5 credit for their next bill, following a recent cell service outage. The credit can be redeemed after January 16 when paying online with a credit card. This gesture of goodwill appears to be in response to the earlier outage, which affected Verizon customers as well.
The decision to provide this credit has been noticed by users on social media, who claim they received it without experiencing any issues related to the outage. However, some others had to reach out to customer support to receive their credits.
It is worth noting that when Visible was first launched in 2020, Verizon gave its customers a $20 credit for every month of service, which was intended as an incentive to switch from other carriers. This move was seen as a competitive advantage and helped the carrier gain significant market share.
In this case, it appears that Visible is taking a similar approach to mitigate the effects of the recent outage. By offering a small credit towards their customers' next bill, the company aims to demonstrate its commitment to providing reliable service and rebuild trust with its users.
The decision to provide this credit has been noticed by users on social media, who claim they received it without experiencing any issues related to the outage. However, some others had to reach out to customer support to receive their credits.
It is worth noting that when Visible was first launched in 2020, Verizon gave its customers a $20 credit for every month of service, which was intended as an incentive to switch from other carriers. This move was seen as a competitive advantage and helped the carrier gain significant market share.
In this case, it appears that Visible is taking a similar approach to mitigate the effects of the recent outage. By offering a small credit towards their customers' next bill, the company aims to demonstrate its commitment to providing reliable service and rebuild trust with its users.
. I mean, it's all about perception here - Visible's trying to show that they care (no pun intended). But let's be real, some customers are still having issues and that's just frustrating 
. I've had my share of outages too, so I feel for the ones who had to deal with it. The $20 credit from 2020 was a nice touch though, it's clear Visible is learning from their past moves. Still, can't say I'm super impressed by this small gesture... maybe they should've just fixed the problem instead of giving away cash 
I'm loving this move by Visible! $5 might not be a ton, but it's still something 
. Don't get me wrong, outages happen, but the way they're handling this one is really impressive 
. It's like they're saying "Hey, we know we messed up, but here's something to make it right" 
. I'm all for it! The $20 credit when they first launched was a game-changer for me too 
just thought, if they're so sure about this credit thingy... shouldn't we see some more info from Verizon? Like, what's the total cost of those outages they had? How many customers were affected? That $5 credit might seem nice, but is it really worth that much to these folks? I mean, Visible was already trying to get customers with a sweet deal back in 2020... why are we doing this again now? Want some numbers or a clear plan of action before we start jumping on the bandwagon 
it's about time verizon owned companies start taking responsibility for their mistakes visible was like the best thing that happened to me in 2020 when i switched from at&t but now this credit thing is just icing on the cake 
i do feel bad for those who had to deal with customer support tho poor guys 
anyways gotta say kudos to verizon and visible for acknowledging their mistake and trying to make it right 
, and what's even more annoying is that some ppl had to beg customer support to get their credits 
, if you're gonna give credit out at least make sure everyone gets it without having to jump through hoops, visible should really think about this one
! I mean, who wouldn't want an extra $5 on their phone bill after being messed up like that? 
And let's be real, $5 is still $5, so I'm not complaining 
. It's actually pretty cool that they're stepping up and offering this credit as a gesture of goodwill. They must know their customers are loyal and will stick around if they treat them right 
it shows they care about customer satisfaction and are willing to make things right. the fact that some people had to reach out to customer support might be a bit annoying, but overall its a nice gesture of goodwill. and im glad they're not just doing this as a one-time thing, like when visible first launched in 2020 
that $20 credit was a big incentive for people to switch carriers. now its possible that visible is trying to do the same thing here, to show customers they value their loyalty and will do what it takes to keep them happy 
but if Visible is willing to put their money where their mouth is, that's a step in the right direction 
. Still, it's better than nothing, I guess. And hey, at least they're trying to make things right with this small credit thing 
.
the key is gonna be if these credits translate into actual improvements in service quality or just another empty gesture lol