Verizon Outage Ends After Hours-Long Disruption, Company Offers Credits to Affected Customers
A prolonged service outage affecting thousands of Verizon customers has been resolved late Wednesday night. The outage began around noon Eastern time on Wednesday and disrupted services for at least 178,284 customers before the number dwindled to less than 60,000 by 3:30 pm.
Verizon spokespersons assured customers that they are working to resolve the issue and have urged those still experiencing problems to restart their devices to reconnect. In response to the outage, Verizon will offer account credits to affected customers.
The company's efforts to restore services were hindered at one point when some local 911 calls went through, raising concerns about public safety. New York Emergency Management officials had initially warned that the outage could pose a risk to emergency responders' ability to connect with callers in distress.
However, Verizon officials have since downplayed this concern, stating that they are working to solve the issue and will continue to monitor the situation. The company's cybersecurity was under scrutiny earlier when multiple law enforcement agencies investigated the possibility of a cyberattack as the cause of the outage.
Despite the extensive disruptions, Verizon ultimately attributed the cause of the outage to a server failure in New Jersey.
A prolonged service outage affecting thousands of Verizon customers has been resolved late Wednesday night. The outage began around noon Eastern time on Wednesday and disrupted services for at least 178,284 customers before the number dwindled to less than 60,000 by 3:30 pm.
Verizon spokespersons assured customers that they are working to resolve the issue and have urged those still experiencing problems to restart their devices to reconnect. In response to the outage, Verizon will offer account credits to affected customers.
The company's efforts to restore services were hindered at one point when some local 911 calls went through, raising concerns about public safety. New York Emergency Management officials had initially warned that the outage could pose a risk to emergency responders' ability to connect with callers in distress.
However, Verizon officials have since downplayed this concern, stating that they are working to solve the issue and will continue to monitor the situation. The company's cybersecurity was under scrutiny earlier when multiple law enforcement agencies investigated the possibility of a cyberattack as the cause of the outage.
Despite the extensive disruptions, Verizon ultimately attributed the cause of the outage to a server failure in New Jersey.
... on the other hand, i feel bad 4 them and their families... who wants a server failure anyway?! 
but wait, if theres a cyberattack involved, then thats a whole diff story... idk wut to believe anymore... Verizon shouldve been more prepared or somethin 
Verizon needs to step up their game, for real. and i feel bad for those affected customers who are still having issues, i'm sure they're losing their minds trying to figure out what went wrong and how to fix it.
. Now they're just trying to make up for lost time by offering credits, which I guess is better than nothing 
. Still, a server failure in New Jersey is no excuse for this kind of downtime 
. Can't they do better planning?
what's up with these major service outages lately?! 
And the fact that law enforcement was investigating cyberattack as a possibility? 
gives me major anxiety. 
But, kudos to Verizon for getting things sorted out ASAP (even if it took hours-long). The credits they're offering to customers? Good thinking, Verizon! 
Hopefully, they'll be more transparent about what went down next time. 
#VerizonOutage #CustomerSafety #CybersecurityMatters
i feel bad for all those customers affected tho credit is nice i guess but what about those who lost their data? shouldve had backup plans lol anyway glad its fixed now 
i mean idk how they couldnt predict something like this happenin... maybe its just a case of bad luck? 
but seriously, credits to the customers? that's the least they can do 
i hope verizon gets their act together and doesnt let this happen again anytime soon 
i feel so bad for all those people who got affected by verizon's outage 
at least they're being transparent about what went down and are offering credits as a apology 
and maybe double check that server in new jersey just to be safe 
how they had to deal with all those 911 calls going through during the outage... totally not what you want when you're dealing with an emergency. And now they're offering credits to customers who got affected... that's a nice touch 
. But like, shouldn't this happen on the first day of the new server, not hours later? Just wondering 
But seriously Verizon gotta step up their game like what even is a server failure? And don't even get me started on the 911 calls through lol how's that supposed to happen? Anyway I'm all about forgiveness cuz they're giving out credits now which is super nice of them. Let's just hope this doesn't happen again anytime soon 
. But seriously, a server failure in NJ? How did that even happen? 
.
. I mean, we've all had those moments where our internet just decides to leave us high and dry... well, at least Verizon is taking responsibility for it and offering credits, which is super cool 
.
. Fingers crossed they fix those servers for good 
.
. And can we talk about how concerning it was when 911 calls went through during the outage? 
. Give those affected customers some credit (pun intended) for being patient and not giving up 
. I know, me too... I love having reliable internet and phone service without any drama 
. Just hope they learn from this and improve their systems so it doesn't happen again 
Thankfully they were able to resolve it eventually. I'm kinda mad that they're offering credits though, shouldn't they just be giving refunds or something? And what about all the people who have to deal with poor service now? Like, is Verizon going to do anything to prevent this from happening again? 
why do tech companies always have to suffer us students with their outages lol 
I'm just glad my teacher finally got back to us via email, btw 
hope everyone else had an easier day