Family Left Struggling After Tragedy as Credit File Markers Make Rebuilding Impossible
A bereaved family's life has been turned upside down by the harsh reality of credit file markers, which have made it impossible for them to remortgage their home just nine months after losing their 19-year-old son.
In a heart-wrenching tale, the family had managed to stay on top of mortgage payments until February and March, when they fell behind due to stress. Despite this, they've been making timely payments ever since April. However, when they applied for remortgage with Nationwide, the bank refused their application citing Metro Bank's late payment markers on their credit file.
These markers, added by Metro after missed mortgage payments in February and March, have made it impossible for the family to secure a new mortgage deal. The family explained that their son had been struggling with mental health issues, resulting in repeated hospitalizations and sectioning, which had left them with little time or energy to manage daily life.
As they've tried to rebuild their lives, they've faced not only grief but also the daunting task of dealing with credit file markers. In an attempt to resolve the issue, Metro Bank agreed to remove the markers as a goodwill gesture, only for Nationwide to reject their application due to doubts over their ability to repay the mortgage.
It's a stark reminder that credit reports can have far-reaching consequences, even in extraordinary circumstances. The family is now left with no choice but to wait until their finances recover before attempting another mortgage application – a difficult prospect given their recent loss.
Their story serves as a warning to others who may be struggling with financial hardship: don't hesitate to speak to your bank about your personal circumstances, and explore available support options to avoid such bleak outcomes.
A bereaved family's life has been turned upside down by the harsh reality of credit file markers, which have made it impossible for them to remortgage their home just nine months after losing their 19-year-old son.
In a heart-wrenching tale, the family had managed to stay on top of mortgage payments until February and March, when they fell behind due to stress. Despite this, they've been making timely payments ever since April. However, when they applied for remortgage with Nationwide, the bank refused their application citing Metro Bank's late payment markers on their credit file.
These markers, added by Metro after missed mortgage payments in February and March, have made it impossible for the family to secure a new mortgage deal. The family explained that their son had been struggling with mental health issues, resulting in repeated hospitalizations and sectioning, which had left them with little time or energy to manage daily life.
As they've tried to rebuild their lives, they've faced not only grief but also the daunting task of dealing with credit file markers. In an attempt to resolve the issue, Metro Bank agreed to remove the markers as a goodwill gesture, only for Nationwide to reject their application due to doubts over their ability to repay the mortgage.
It's a stark reminder that credit reports can have far-reaching consequences, even in extraordinary circumstances. The family is now left with no choice but to wait until their finances recover before attempting another mortgage application – a difficult prospect given their recent loss.
Their story serves as a warning to others who may be struggling with financial hardship: don't hesitate to speak to your bank about your personal circumstances, and explore available support options to avoid such bleak outcomes.
. I mean, I get it that credit reports can be tricky but like, come on! The family has been paying their mortgage payments on time since April, and yet Nationwide is still refusing them a new deal? It's just not fair 
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. I mean, can't they just work together or something? 
. Anyway, I hope they get everything sorted out soon and can start fresh 
.
It just shows that these things are often beyond our control and can have huge consequences. I think banks need to do more to help people in these situations.
I feel for the family, but gotta say, it's kinda harsh that Nationwide is relying on Metro Bank's late payment markers from like 2 years ago to deny their remortgage application. Don't get me wrong, being behind on mortgage payments is no joke, but a 19-year-old passing away should be enough to get some serious consideration 
. I think banks need to take a more nuanced approach when evaluating mortgage applications, especially for families who've been through traumatic events 
.
And Nationwide being so harsh with the rejection, I mean, can't they just have some compassion? 
how can a bank refuse someone a mortgage deal because of some late payments from months ago? shouldn't we be supporting people in their time of need not adding to their stress? 
credit companies r more concerned w/ their profits than people's lives. what kinda system is this? they just make it harder for ppl to rebuild after a tragedy like losing a child. and metro bank thinkin it's okay 2 mark someone's credit file cuz they had some bad months? that's not fair. i mean, i get it ppl have to pay bills but can't u offer some support or something? and nationwide is just as bad, didnt even care about the goodwill gesture from metro. total fail 
and now they're struggling with credit issues 
. It's not fair that these credit file markers are making it impossible for them to remortgage their home 
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, but now can't you just give them a break? 
They're doing their best to rebuild their lives, but this credit stuff is just weighing them down 
. And Nationwide is being super harsh 
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. This family needs it more than ever 
. Credit reports should be there to help people not hurt them 
this is mental, can't imagine being in their shoes, been there too when I lost my grandma and had to deal with all that red tape 
should be helping people rebuild rather than adding more stress 
it's like Nationwide doesn't care that their situation is super tough. I mean, come on, if Metro Bank added those markers after the fact, shouldn't Nationwide have checked for all the details before rejecting them?